LendCare - Partner & Customer FAQs - Help

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Partners

  • Q: What types of businesses do you work with?

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    LendCare is proud to partner with a variety of businesses across Canada. We work with businesses in the Automotive, Healthcare, Powersports, Home Improvement and Retail industries – just to name a few. Any business can apply to become a LendCare partner and gain the ability to offer easy on-site consumer financing.

  • Q: What type of credit profiles do you approve for financing?

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     We have solutions that fit all credit profiles. We finance the full spectrum of credit profiles from prime to non-prime.

  • Q: How long does the process take to become a LendCare partner?

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     After signing up to become a LendCare partner your application will be processed and can be approved within a few days. 

  • Q: How long does it take to get my customers approved for financing?

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    Once an application is submitted, a decision takes just seconds. For special cases, LendCare staff members work diligently to get you an approval within minutes.

  • Q: How quickly do I get paid?

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    Get point of sale credit approvals with auto adjudication within seconds and get your funds direct deposited within days of booking your deal.  

  • Q: What information must my customers provide when applying for a loan through LendCare?

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    When applying for financing, we require a customer's personal information in order for us to access credit rating information. We may also require information regarding proof of income. 

Consumers

General
  • Q: How do my loan payments work with LendCare?

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    You make scheduled payments over a set period of time to pay back the money loaned to you. Interest accrues at a fixed rate daily. If you are approved for a payment plan, your repayment schedule will be determined within the terms of the loan agreement. You will make your loan principal and interest payments in scheduled installments over the approved length of time.

  • Q: How do I make changes to my payment plan?

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    If you need to change and/or update your bank account information, payment amount, or payment due date, please contact LendCare directly.

  • Q: Do you offer personal loans? Can I apply for one?

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    Currently we do not offer direct personal loans. Our personal loans are only offered to select individuals who receive a special invitation from us to apply. If you have not received a verified text or email link from LendCare,  you do not qualify for a personal loan.

  • Q: Can I pay off my loan early?

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    Yes! You can make additional payments at any time - and pay off your loan early with no prepayment penalty or fees.

  • Q: Can I make extra payments on my loan?

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    Yes! You can make additional payments at any time to reduce the principal balance and accelerate your loan repayment.

  • Q: How do I access my loan information/check my balance?

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    For access to payment plan statements, balance letters, payout letters and release letters, please contact LendCare directly.

Healthcare Financing
  • Q: What treatments and procedures can I finance using LendCare healthcare loans?

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    LendCare finances a host of elective and cosmetic procedures, like rhinoplasty and weight loss surgery, dental procedures, like implants and veneers and vision-related treatments, like Lasik or cataract surgery. Do not hesitate to contact our team for a complete list or to see if a specific treatment qualifies for financing.

  • Q: How much are the Healthcare loans?

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    Healthcare loans range from $500 to a maximum of $15,000, with amortization between 12-60 months and interest rates between 14.99% - 29.9%. The amortization and interest rate depend on an applicant's current financial state.

  • Q: How does the process work?

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    After approval and completion of ID verification and payment details, one of our Healthcare Specialists will contact you and refer you to an authorized clinic in your area or help you connect with one of your choices. From there, you can schedule your treatment and—once completed—our team will pay the clinic directly.

  • Q: Are there any upfront or monthly fees required with this program?

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    Our Healthcare Financing program has no upfront fees due. There is a one-time administration fee; however, that gets added to your loan amount.

Auto Repair Financing
  • Q: What types of repairs does this program cover?

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    The program covers most mechanical maintenance and repairs on passenger vehicles and light trucks, such as tires, brakes, engine and transmission repairs, air conditioning, suspension, etc. We do not cover collision or cosmetic repairs. 

  • Q: How does the process work?

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    After approval and completion of ID verification and payment details, one of our Auto Repair Specialists will contact you and refer you to an authorized repair facility in your area. LendCare pays the repair shop directly once the work is complete.

  • Q: I have already had the work completed. Can I still take advantage of the repair loan program?

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    Possibly. We can still process your application and pay for your repairs if one of our authorized facilities completes them.

  • Q: I need more than was approved; can I apply for a higher limit?

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    Our Auto Repair loans get capped at a maximum of $5000, but your approval may be for less, depending on the year, make, model and vehicle mileage. As this is an automated calculation, the approved amount is final.

  • Q: Are there any upfront or monthly fees required with this program?

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    Our Auto Repair Financing program has no upfront fees due. There is a one-time $149 administration fee; however, that is added to your loan amount.

Veterinary Financing
  • Q: What treatments and procedures can I finance using LendCare healthcare loans?

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    LendCare finances a host of regular veterinary treatments, such as vaccination, diagnostics, and surgical procedures—both emergency and routine. Do not hesitate to contact our team for a complete list or to see if a specific treatment qualifies for financing.

  • Q: How much are the Veterinary loans?

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    Healthcare loans range from $500 to a maximum of $15,000, with amortization between 12-60 months and interest rates between 9.9% - 29.9%. The amortization and interest rate depend on an applicant's current financial state.

  • Q: Are there any upfront or monthly fees required with this program?

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    Our Veterinary Financing program has no upfront fees due. There is a one-time [$XXX] administration fee; however, that gets added to your loan amount.

  • Q: How does the process work?

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    After approval and completion of ID verification and payment details, one of our Healthcare Specialists will contact you and refer you to an authorized clinic in your area or help you connect with one of your choices. From there, you can schedule your treatment and—once completed—our team will pay the clinic directly.

LendCare Contact Us

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Don’t hesitate to contact us. We will be happy to help you with any questions you have.

Check your loan balance and account with our app.

Need real-time account and payment details?


We've partnered with our parent company, goeasy Ltd., to bring you the goeasy Connect App. With this app, you can easily check your LendCare loan balance, payment history, and access additional loans and information.



The goeasy Connect app is available for download on both Google Play and the App Store.



Log in or sign up using the email address associated with your LendCare loan.*

 

*If your email address has changed, please contact Customer Support at [email protected] to update it. Note that it may take up to five days for your updated loan details to appear in the app.