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COVID-19 Guidelines: Touchless test drive...
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26 May 2020

COVID-19 Guidelines: Touchless test drive for your customers

Many provinces have re-opened powersports and car dealerships as part of their COVID-19 phased economic recovery plans. At LendCare, we’ve put together a list of tips to ensure you and your customers remain safe and COVID-free during test drives.

Before the test drive:

  • Ensure all staff are properly trained when conducting touchless test drive

  • Conduct a virtual tour of the vehicle before scheduling a remote test drive

  • Collect a copy of the customer's driver's licence electronically

  • Have customer provide their information (phone number and email) in case contact tracking is required

  • Ensure the customer agrees they will test drive the vehicle alone

  • Thoroughly sanitize the vehicle according to your region's Motor Vehicle Industry Council sanitization checklist if available

  • Leave sanitization wipes & hand sanitizer in the vehicle for the customer

During the test drive:

  • Use PPE i.e. face mask covering the nose and mouth and gloves

  • When possible take the vehicle to the customer's residence as identified on their licence to prevent fraud

  • In the case of test drive at the dealership, use a lock box with the keys inside for the customer

After the test drive:

  • Confirm that the customer has sanitized the surfaces they touched

  • Sanitize the vehicle immediately upon returning to the dealership


COVID-19 Updates

COVID-19 Updates


With recent developments to the COVID-19 mandates and the lockdown issued by the Government of Ontario and Quebec, effective Dec 26th, we wanted to let you know that we are still here to service our partners' needs.


While we are all impacted during this COVID-19 pandemic, we are maintaining a solid support system for your business needs. At LendCare, we make it our priority to ensure that we continue to provide your business and our customers with the care they deserve.


We are committed to providing you with the same level of service that you have become accustomed to, so that the financing process is as seamless as possible. We continue to operate at full capacity and would like to reassure you that we are continuing to process applications and issue payments. We are still fully capable of processing and authorizing loan agreements. 


Feel free to contact us by email, phone or through our online contact form should you require any assistance. We will keep you updated on any changes that affect our business operations. If you have any questions or concerns, please reach out to us as you would normally, and we will be happy to respond to you.