Many provinces have re-opened powersports and car dealerships as part of their COVID-19 phased economic recovery plans. At LendCare, we’ve put together a list of tips to ensure you and your customers remain safe and COVID-free during test drives.

Before the test drive:

• Ensure all staff are properly trained when conducting touchless test drive

• Conduct a virtual tour of the vehicle before scheduling a remote test drive

• Collect a copy of the customer's driver's licence electronically

• Have customer provide their information (phone number and email) in case contact tracking is required

• Ensure the customer agrees they will test drive the vehicle alone

• Thoroughly sanitize the vehicle according to your region's Motor Vehicle Industry Council sanitization checklist if available

• Leave sanitization wipes & hand sanitizer in the vehicle for the customer

During the test drive:

• Use PPE i.e. face mask covering the nose and mouth and gloves

• When possible take the vehicle to the customer's residence as identified on their licence to prevent fraud

• In the case of test drive at the dealership, use a lock box with the keys inside for the customer

After the test drive:

• Confirm that the customer has sanitized the surfaces they touched

• Sanitize the vehicle immediately upon returning to the dealership