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26 May 2020

COVID-19 Guidelines: Touchless test drive for your customers

Many provinces have re-opened powersports and car dealerships as part of their COVID-19 phased economic recovery plans. At LendCare, we’ve put together a list of tips to ensure you and your customers remain safe and COVID-free during test drives.

Before the test drive:

  • Ensure all staff are properly trained when conducting touchless test drive

  • Conduct a virtual tour of the vehicle before scheduling a remote test drive

  • Collect a copy of the customer's driver's licence electronically

  • Have customer provide their information (phone number and email) in case contact tracking is required

  • Ensure the customer agrees they will test drive the vehicle alone

  • Thoroughly sanitize the vehicle according to your region's Motor Vehicle Industry Council sanitization checklist if available

  • Leave sanitization wipes & hand sanitizer in the vehicle for the customer

During the test drive:

  • Use PPE i.e. face mask covering the nose and mouth and gloves

  • When possible take the vehicle to the customer's residence as identified on their licence to prevent fraud

  • In the case of test drive at the dealership, use a lock box with the keys inside for the customer

After the test drive:

  • Confirm that the customer has sanitized the surfaces they touched

  • Sanitize the vehicle immediately upon returning to the dealership


Coronavirus 

update & changes

Coronavirus update & changes

We understand that this is a challenging time for all of us as we navigate through this new normal. While we are all impacted during this COVID-19 pandemic, we are maintaining a solid support system for your needs. At LendCare, we make it our priority to ensure that we continue to provide our partners and customers with the care they deserve.


We continue to operate at full operational capacity. Feel free to contact us should you require any assistance. We are maintaining our regular business hours for your convenience.


To help guide our partners and customers through these uncharted waters, we’ve created handy resources that tells you how you can immediately tap into available financial resources for you and your family and grow your business during COVID-19. Read here


Let’s all do our parts to fight this together. #AloneTogether