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Customer Support Representative
Pickering, Ontario (Head Office)

LendCare Capital Inc., a wholly owned subsidiary of goeasy Ltd. (TSX:GSY), is a Canadian point-of-sale consumer finance and technology company, which enables over 3,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement and health sectors, while processing over $6 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships and brokers, LendCare bridges the gap between credit score and customers living their best life.

We are currently recruiting for a Customer Support Representative in our Pickering office.

Job Description:

LC Loans is a front-line customer support department. This is a business to consumer role to help assist LendCare customers with any questions and support regarding their personal loans.

We are looking for Customer Support Representatives who want to join a team of professionals to deliver exceptional service for our customers across Canada. The successful individual would have a customer service background and enjoy working in a professional team environment. Organizational skills and attention to detail is a must.

Responsibilities and Duties:

- Work as part of our team to provide exemplary customer service and ensure that our customers are always receiving a superior customer experience during every interaction;

- Responding to customer questions and requests (both through telephone, chat and email);

- Ability to identify the customers' needs and efficiently resolve inquiries;

- Take accountability to solve issues from beginning to end;

- Demonstrate comprehensive knowledge of our services;

Qualification and Skills:

- Financial services background is an asset;

- 1-year experience working inbound customer service or sales roles is preferred;

- Excellent verbal and written communication skills;

- Proven interpersonal and organizational skills;

- Strong attention to detail;

- Excellent problem-solving skills;

- Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint);

Shifts vary from 9:00am-9:00pm Monday-Friday and occasional Saturdays.

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Canadians say adios to 20.6 billion worth of debt

It seems Canadians have collectively used their time at home during the pandemic to pay off an impressive amount of debt. Read more on the LendCare blog HERE.