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Bilingual Customer Service Representative
Pickering, Ontario (Head Office)

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd. (TSX: GSY), is a Canadian point-of-sale consumer finance and technology company, which enables over 3,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the Powersports, automotive, retail, home improvement, and health sectors, while processing over $6 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

LC Loans is a front-line customer support department. This is a business-to-consumer role to help assist LendCare customers with any questions and support regarding their personal loans.

We are looking for Bilingual Customer Support Representatives who want to join a team of professionals to deliver exceptional service for our customers across Canada. The successful individual would have a customer service background and enjoy working in a professional team environment. Organizational skills and attention to detail is a must.

Responsibilities:

  • Work as part of our team to provide exemplary customer service and ensure that our customers are always receiving a superior customer experience during every interaction
  • Responding to customer questions and requests (both through telephone, chat, and email)
  • Ability to identify the customers' needs and efficiently resolve inquiries
  • Take accountability to solve issues from beginning to end
  • Demonstrate comprehensive knowledge of our services

Requirements:

  • Fluent in both English and French
  • Financial services background is an asset
  • 1-year experience working inbound customer service or sales roles is preferred
  • Excellent verbal and written communication skills
  • Proven interpersonal and organizational skills
  • Strong attention to detail
  • Excellent problem-solving skills
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)

Shifts vary from 9:00am-9:00pm Monday to Friday and occasional Saturdays

Job Types: Full-time, Permanent

Additional pay:

  • Commission pay

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Schedule:

  • 8 hour shift

Experience:

  • customer service: 1 year (required)

Language:

  • English and French (required)
  • Hiring 1 candidate for this role

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